---
title: Managing relocations at scale | FREENOW case study
description: Helping Europe's top mobility app adapt its talent strategy to a post-covid world
image: https://get.localyze.com/hubfs/social_image-4.png
---
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# Helping Europe's top mobility app adapt its talent strategy to a post-Covid world
FREENOW partnered with Localyze to offer more flexibility and global working opportunities through international relocations.
## Managing relocations at scale
FREENOW is a German mobility app that helps people get from point A to B in over 150 European cities. During the pandemic, they adapted their talent management strategy, offering more flexibility and global working opportunities through international relocations. But they needed help to handle all of the workload at scale.
## The challenge
- Relocation support to enable their hiring plans
- Successful, stress-free onboarding for international hires
- Data on visa waiting times to guide hiring timelines.
## Localyze's solution
- A centralized platform to keep all enquiries and paperwork organized
- Support from dedicated Case Managers through each relocation step
- Country-by-country breakdowns of immigration processes and average waiting times.
## The results
## 
## 50+ Countries of talent
## 
## 280+ talent cases
## Looking to handle relocations at scale?
### Book a demo to find out how Localyze can help.
[](https://www.localyze.com/)
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"transcript" : "I'm Reece Procter, and I work at Personio where I'm the team lead for Global Mobility. We have offices in Germany, Amsterdam, Ireland, the UK, Spain, and the USA now, and we've been relocating people to all of those locations. So, we don't have the local expertise in-house to deal with visa and immigration challenges, particularly in all of our locations. Having partners and relationship managers in each of those countries who are experts and familiar with the processes is hugely important for us. It means that we know we have a trusted partner who will support the individual through the paperwork and through the tough part of the process, which is getting the right visa. And we can focus on the wider experience for the employees as well. So, it allows us to do that, and it allows us to do it at scale as well because we've been growing very rapidly, and we don't have the capacity to manage all of the cases that we look after. We chose Localyze as a partner because they have both the technology and a human being on the other side of the technology to provide the experience that we want for our employees. Prior to partnering with Localyze, we had employees who were not comfortable with their visa and immigration experience. They were distracted, so they had obligations outside of the workplace that were distracting them. They weren't comfortable with their housing, with the visa and immigration paperwork. But since investing in the relationship, we have employees who are coming and landing in a country far more comfortable, far more settled, far more sure about what's going on in the process, which means they're able to get settled in the office quickly and get focused on their job more quickly, making them more efficient. When we used a previous provider, our satisfaction score was somewhere around 44% for employee satisfaction for those who had relocated. It's now consistently over 90% on a quarterly basis and has been growing, so that's a huge improvement as well. As we've partnered in different locations and come to agreements with understanding how visas and immigration work, we've got our hiring timelines down. So we've really reduced the timelines to get those visas in different locations. What would have taken 3 months or 4 months before is now taking us 1 or 2 months. That has had a massive impact on the business as well and getting the right people in as quickly as possible. It's great to pull metrics and data off to see exactly where people are in the timeline. It helps us to track both at scale what we've achieved as a Global Mobility team but also drill down into any specific case and see exactly where we are in the process so we have an overview of what's going on in our workload. As we've opened up new offices, we've partnered with Localyze in new locations because we know we can trust in the relationship. We know that they have the expertise. We're comfortable using the platform. We know what is going to involve for the employees so we know we can offer a similar experience regardless of where somebody's moving. So as we've expanded and grown into new locations, it's great to have that partnership behind us.",
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